Delivery Methods and Timing

Packages are generally dispatched within 2 working days after receipt of payment. The shipping fee depends on the weight and your location. Delivery In: West Malaysia: 1-5 working days; East Malaysia: 6-14 working days. Shipping charges It depends on the weight, size and courier service company. Shipment Confirmation & Order Tracking You will receive a […]

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SSL Secure Payment

Payment is very important and the most important thing is that it must be secured. At Monoten, we’re using Ipay88 as our payment gateway which regulated with Bank Negara Malaysia (BNM) and complying with the PCI DDS Level 1 and PSD2. All transactions in Monoten is secured with SSL certificate and are fully encrypted. So, just […]

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Links Policy

Links that direct customers to a site other than Monoten are not allowed, except when linking to: a) Information on delivery services. b) Product videos, e.g. reviews, product demonstrations, or installation. c) Other legally required information. This policy applies whether the link is clickable or not, and includes any attempts to direct a customer off […]

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Fraud Policy

The Fraud Policy applies to any irregularity, or suspected irregularity, involving employees and where appropriate consultants, users (sellers & buyers), contractors, outside agencies doing business with Monoten or employees of such agencies, and/or any other parties having a business relationship with Monoten. For the purposes of the policy, the term ‘employee’ includes individuals who work […]

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Rules For Buyers

Our rules and policies help to create a safer, fair, and enjoyable trading experience for all Monoten members. Understanding them can help you avoid problems and be a more effective buyer. Make purchases only on the Monoten mobile & desktop website. By purchasing through the Monoten payment platform, you can ensure you’ll be fully protected […]

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Outage Policy

Monoten (“H.I.S. Travel (Malaysia) Sdn. Bhd.”, “our”)’s highest priority is our users’ trading success. There are many events, from natural disasters to power outages that can disrupt bidding and find on our website at http://monoten.his.com.my/. In such a case, we shall not be liable to any party or deemed in breach of any of our policies […]

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Cookie Policy

This cookie policy (“Policy”) describes what cookies are and how H.I.S. Travel (Malaysia) Sdn. Bhd. (“we”, “us” or “our”) uses them on our Monoten website and any of our services ( “Website”, “Site” or “Services”). What are cookies? Cookies are small pieces of data stored in text files that are saved on your computer or […]

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Disclaimer

Disclaimer This disclaimer (“Disclaimer”, “Agreement”) is an agreement between H.I.S. Travel (Malaysia) Sdn. Bhd. ( “us”, “we” or “our”) and you. This Disclaimer sets forth the general guidelines, terms and conditions and any policies by us (Present & Future) that need to be abided by you of your use of our Monoten website and any […]

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